Healthcare · Public service · Frontline operations

AI-powered solutions for people-focused organisations.

Planner builds AI for organisations whose work is human. Our flagship, RTIA, gives frontline care teams calm, real-time support when a situation turns complex.

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What we do

We turn a stressful moment into a navigable one.

Planner builds AI for organisations whose work is care under pressure — airports, healthcare, public service. We start with the people doing the work and the people they help.

Real-time guidance

Support in the moment, not after the fact

RTIA reads the situation alongside your team and offers calm, specific next steps — what to say, what to offer, where to go.

Training & simulations

Practise the hard cases before they happen

Lifelike simulations let ambassadors rehearse complex interactions, so the first time isn't on the floor with a traveller in distress.

Neuro-inclusive by design

Built around how people actually feel

Every prompt is shaped for sensory load, clarity, and dignity — designed with neurodivergent travellers in mind, not retrofitted.

Spotlight

RTIA

RTIA — the Real-Time Inclusive Assistant — is designed to support airport care ambassadors when an inclusion-related situation becomes complex.

In a busy airport setting, RTIA could help ambassadors make sense of what is happening in the moment, highlight relevant considerations about the passenger’s needs, and suggest a calm, respectful way forward.

Beyond live support, RTIA can also serve as a training companion — guiding new ambassadors through the app and helping them rehearse difficult real-world scenarios before they encounter them on the floor.

See how RTIA works

For care teams

Confidence in the hardest moments

Ambassadors get steady, in-the-moment guidance and a safe place to practise — so they can focus on the person, not the procedure.

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For operations leaders

A workforce that scales its expertise

Turn your best practice into something every team member can draw on — consistent, measurable, and built around the realities of your operation.

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Who it’s for

Organisations whose work is care under pressure.

Healthcare operations & workflows
Decision support and training for clinical and care-facing teams, shaped around the pressures of real patient interactions.
Public-facing service environments
Airports, transit, and civic services — where frontline staff meet the full range of human need, often without warning.
Inclusive, high-stakes care
Anywhere a moment can turn complex fast, and the right calm response matters more than the fast one.

Our team